Credit cards are one of today's modern payment tools that provide convenience for users to shop offline and online, eat at restaurants, travel, shop and various other transactions. Not only the ease of transactions, credit cards also usually offer various discounts and promos as well as features and benefits for each user.

There are so many benefits that credit cards offer to their users, but you still have to be careful in transacting using credit cards. For your safety and comfort using Panin Credit Card, here are some tips and information from PaninBank.

Tips from PaninBank

• Never inform your credit card number, validity period and the three numbers behind your Panin Credit Card to any party. Keep your Panin Credit Card data confidential to any party for any offer.
• In the event of loss or theft of the card, you must report to PaninBank as soon as the loss or theft is known. Contact 24-hour CallPanin at 1500678. All transactions made before the bank receives a loss report are the responsibility of the cardholder.
• Cardholders must check all transactions on the monthly account statement sent by PaninBank. Inform PaninBank immediately if you do not receive the monthly billing statement.
• In the event that the Panin Credit Card holder has an objection or disagreement in connection with the billing in the monthly account, the cardholder must submit the objection in writing to PaninBank no later than 30 (thirty) calendar days from the billing date.
• Cardholders must ensure that the card's validity period is still valid before making transactions. If the card has expired, the cardholder must immediately inform the call center to inquire about the status of the renewal card.
• You are not allowed to give or lend your Panin Credit Card to other people, all losses arising from the transfer of your Credit Card are your sole responsibility.

Beware of Double Swipe Transactions

Double swipe is the activity of the cashier who swipes the customer's credit card twice related to the payment of goods or services. If you shop using a credit card, then the cashier swipes your card at the EDC machine and then swipes again at the cash register, you are expected to immediately report this to the relevant bank or Bank Indonesia. This practice can potentially lead to the theft of data and information stored on your credit card.

The prohibition of double swipe practice is regulated in Article 34 letter b of PBI No. 18/40/PBI/2016 on the Implementation of Payment Transaction Processing, which states that payment system service providers, in this case including banks and merchants, are prohibited from collecting or using data other than for the purpose of processing payment transactions through merchant cash registers (double swipe).

Things that can be done to prevent double swipe:

• Before making a transaction, ask the cashier if they will perform a double swipe.
• Cardholders have the right to refuse merchants to swipe cards other than on EDC machines such as cash registers or other machines.
• If double swiping has already occurred, immediately report it to the Bank Indonesia Contact Center BICARA at (021) 131 by mentioning the name of the merchant and the name of the issuing bank which can be seen on the sticker attached to the EDC machine.
• Then contact the credit card issuer's call center (24-hour CallPanin 1500678) regarding the double swipe practice.
• Immediately replace your credit card with a chip technology card if it is currently a magnetic stripe credit card.

Informations on Surcharge Charges by Merchants

A surcharge is an additional fee on top of the price of the item that a merchant charges for credit card transactions at their store. Surcharge is usually in the form of a percentage, for example, a cardholder purchases a total of IDR 500,000 and the surcharge fee is 5%, then the cardholder has to spend IDR 525,000.

In terms of consumer protection, Bank Indonesia has prohibited the practice of surcharge by issuing Bank Indonesia Regulation No.11/11/PBI/2009 which contains instructions to credit card issuers to stop any cooperation with merchants that are detrimental to consumers or credit card issuers themselves.

If a PaninBank credit card holder finds any surcharge activity, the cardholder can report the matter to Panin's call center at 1500678 or to Bank Indonesia Contact Center BICARA at (021) 131 by mentioning the name of the merchant and the name of the issuing bank which can be seen on the sticker attached to the EDC machine. Sanctions that can be obtained by the merchant are termination of the contract with the credit card issuer and revocation of the EDC machine.