Whistleblowing System is a mechanism to receive, manage and follow up reports through the media provided by the Bank regarding alleged violations committed by the Bank's internal parties. Reports on indications of violations by the Bank's internal parties can be submitted via the reporting media email: kasihtau@panin.co.id
Submission of information report Whistle Blowing related to the Bank there are the following:
- Violation of the Law
- Alleged Fraud
- Code of Conduct Violations
- Abuse of Authority
- Conflict of interest
- Violation of company regulations
The Bank will further process complaints that meet the requirements and criteria. The report is expected to explain what happened (What), the parties involved (Who), the time of the incident (When), the location of the incident (Where), how it happened (How) which can be sent via Email kasihtau@panin.co.id by including the identity the complainant, telephone number and/or e-mail that can be contacted. Anonymous reporting is allowed but not encouraged.
The bank will provide protection to the whistleblowers. Includes:
- Guarantee of confidentiality of the identity of the complainant and the contents of the report submitted
- Guarantee of protection against adverse treatment of whistleblowers
- Guarantee of protection of possible acts of threat, intimidation, punishment or unpleasant actions from the reported party
If based on the results of the investigation proven to be reported fraud / violation, then the breaker officer will give sanctions in accordance with the applicable provisions.
Customers do not need to worry, because the Bank will guarantee the confidentiality of the identity of the complainant. The bank is very grateful if the submission of information reports is not something based on gossip and in bad faith.
We thank for your care and trust that has been given to us.
